National Fitness Article
National Fitness Trade Journal was established in 1982 and is a publication geared to helping fitness professionals. Recently, Paramount was featured in their latest issue. Here is a short excerpt from the article.
With over 45 years of fitness industry experience, Paramount Acceptance has seen it all. However, like most of the country, Paramount had not seen a global pandemic before this year. Fortunately for Paramount and their clients, their business model lends itself to offer nonstop support to all their clients both big and small no matter the circumstance.
For some gym owners and managers, the discussion around gym management software can be confusing. The question “isn’t this something only large health clubs need?” is quite common, especially from smaller or mid-size gym owners. We’re here to set the record straight by letting gym owners know that gym management technology is a must-have for any gym, health club, or fitness group regardless of size.
Gym management software does more than just manage calendars or schedules for larger gyms. In fact, a dedicated gym management platform is ideal for gyms of all sizes especially during times of crisis or stress. Here is a list of 3 ways that Paramount can support your gym business…
#1: Five Star Customer Support – Now you may be thinking that customer support is something you can handle on your own. In reality, however, managing member support and collections goes beyond just answering customer questions after a class or sending reminder emails once a month about membership payments. Modern gym owners should have a dedicated customer service and collections software solution in place to give your team – and your customers – the peace of mind they deserve.
During the early months of the pandemic, when fitness gyms were required to shut their doors, gyms were inundated with calls and questions about their memberships. For Paramount’s clients, their customer service call center took all of those member calls so their clients could focus on other management tasks. Likewise, at Paramount each of their clients has a dedicated Client Service representative. This team was able to safely navigate clients through the uneasy months that followed.
#2: Flexible Billing – Paramount Acceptance provides flexible billing to make it easy for gym owners to efficiently manage gym operations and spend more time out on the floor with members. In addition to automated payment systems, automatic retry technology, and live collection follow-ups, Paramount is PCI Level 1 compliant so you can rest assured your billing information is safe and secure.
